Charged falsely for a day of usage because chat CSR gave incorrect information

Seal99 Posts: 2 ✭✭
edited December 2023 in Internet

Hi, I would like to request credit of $1.72 - one day if internet charge. The person I was chatting with to cancel my internet said that if I press the activate button nothing will happen. I had requested a return label to ship back the unopened modem I received the same day because I did not want the service. He put a ticket for me said I would have to wait 3-5 days before I could get a return label to ship back the modem. After the chat I pressed the activate button to see if I can get a return label and it did activate contrary to the CSR I chatted with. I then requested cancelling the service within 30 seconds to get a shipping label to return the unopened/unused modem and recieved the label. However, I was charged for 1 day of internet usage which is false. Please provide a credit of $1.72, the amount taken from my refund of a full charge of 1 billing cycle. 


  • Jess_i88b6
    Jess_i88b6 Posts: 13,029 ✭✭

    Hi @Seal99

    You should contact back the support or a @Whizz can help you out

    You can chat in direct

    • Sign into your account

    • Follow the link on this page:

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook:

  • Whizz
    Whizz Posts: 19,077 admin

    Hello Seal99  ,

    Sorry to hear about the issue.

    From what I verified a refund of $1.72 was escalated yesterday, but there has been a small delay in the processing of the refund,  however, you should see it by the end of today in your transaction history via My settings - Transaction history and in your bank account in some business days.

    Details on how to check your transactions can be found here also :

    Thank you for your understanding and have a good one,
    -Raul, Community Moderator

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