question about customer support

vanghel
vanghel Posts: 2 ✭✭
edited December 2023 in My Mobile
before making a complaint with CRTC, any way to contact Customer Support but not chat? Email address, phone no?

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,872 ✭✭

    Hi @vanghel

    Sorry Fizz is 100% online, you can open a complaint with Fizz from your account . My Settings -> Contact Form

  • Whizz
    Whizz Posts: 23,045 admin

    Hello vanghel  ,

    I would like to inform you that Fizz was designed to be a 100% digital service only.
    Thus we cannot call or be called by clients.

    If you wish to reach our customer service, you can do it via Social media ( Facebook, Whatsapp ) , Live chat or by submitting a complaint from your Fizz account in My settings - Contact Forms- Submit a complaint.

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

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