Modem lights displayed
Best Answer
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Hi
can you try to unplug the modem
double check the coaxial cable connection
plug back the modem and wait 15 minutes
if this doesn’t helps you should contact the support
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Answers
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Hello Seralisa,
I am sorry for the situation encountered,
I have verified your account and I can see that you have contacted us in regards to the issue with your Internet service.
We have informed you that there was an issue in your area and the technicians are working on re-establishing the the connection.
I kindly advise you to restart the modem from time to time and verify the status of your @ light. If it is lit up and stable green then your connection is back.
You just need to wait for the technicians to finish their work.To restart the modem, you can disconnect the power cable from the back, wait for 30 seconds then plug it back in.
Here you can see more details: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
Thank you for your understanding!
Have a good day!
-Eugen0