No mobile internet

Shaker_7
Shaker_7 Posts: 5 ✭✭
edited December 2023 in My Mobile
APN and carrier all check out. So why no internet?

Best Answer

  • Whizz
    Whizz Posts: 18,393 admin
    Answer ✓

    Hello Shaker_7  ,

    Sorry to hear about the situation encountered.

    I verified your conversations and saw you discussed with our customer service on social media.

    For the moment, numbers activated outside the normal Fizz subscription zone ( yours is in the Beta expansion period ) , see Fizz Ext as carriers, but the name of the network should update in 72 ~ hours.

    Just reboot the phone to be sure that the network name will be updated, you are connected to the Fizz network and also you have the roaming turned ON.

    There will be no additional fees, rest assured.

    Here you can find more details : https://fizz.ca/en/faq/abcs-fizz-mobile-services and here : https://fizz.ca/en/faq/what-are-details-and-conditions-beta-test-period

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 12,839 ✭✭
    edited December 2023

    hi @Shaker_7

    is your phone compatible with Fizz?

    Do you still have data available in your account?

    if you are using Fizz ext you need to activate the data roaming

    do you have some limit in your phone? Phones are able to cut internet if you pass a certain limit. You should check the phone configuration

    if nothing helps check with fizz’s support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option ? chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭

    Firstly, it's always good to check the basics: Is your mobile data actually turned on? Sometimes, the simplest things can be overlooked. Then, have a look at your current data usage. It's possible you might have hit your data limit without realizing it, especially if you've been streaming a lot or downloading large files.

    Another thing to consider is the signal strength in your area. If you're in a location with poor reception, that could definitely affect your internet connectivity. You might want to try moving to a different spot, maybe closer to a window, and see if that helps.

    Also, have you tried the classic 'turn it off and on again' approach? Restarting your phone can sometimes magically solve these kinds of issues. It's like giving your phone a fresh start.

    If none of these tips work, there might be a temporary issue with the network itself. Sometimes carriers have outages or maintenance that they don't always communicate about right away.

    Lastly, if you've tried everything and it's still not working, it might be worth trying your SIM card in a different phone, if that's an option. This way, you can figure out if the problem is with the phone or the SIM card/service itself.

  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭

    If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.

    We cannot contact directly to technical support.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Shaker_7
    Shaker_7 Posts: 5 ✭✭
    Still no mobile internet except on roaming.
  • Whizz
    Whizz Posts: 18,393 admin

    Hello Shaker_7,
    I'm sorry to hear about this situation.
    We need you to contact us privately so we can further verify your situation and get a solution for you.
    You need real-time assistance, so please use the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    We hope you have a pleasant day!
    Mihai, Community Moderator

This discussion has been closed.