No blue lights on the modem

Stephy999111222
Stephy999111222 Posts: 2
edited December 2023 in Internet
Hi, starting 8pm today, I lost my internet. I see the wifi but without any connection to it.
I've tried plugging unplugging both cables abs I also did factory reset. But nothing seems to work.
Can you please let me know if it's my issue or fizz network issue

Answers

  • limeisong
    limeisong Posts: 382 ✭✭

    Hi Stephy, I had the same situation as yours yesterday around noon, however, it was back to work after 5 house when Hydro QC fixed the power outage. Just wait please, there's nothing you could do for it.

  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭

    Losing internet connection can be frustrating, especially when you've already tried the basic troubleshooting steps. Here are a few additional steps you can take to diagnose and possibly resolve the issue:

    1. Check Fizz Network Status: Visit the Fizz website or their community forum to see if there are any reported outages in your area. Fizz often updates their status page if there are widespread issues.
    2. Verify Your Account Status: Log into your Fizz account to ensure there are no issues with your account or billing that might have affected your service.
    3. Inspect the Modem Lights: Check the lights on your modem. Usually, there are specific light patterns that indicate different types of issues (like connection problems, hardware issues, etc.). Refer to the modem's manual or Fizz's support pages for guidance on what different lights mean.
    4. Connect Via Ethernet Cable: If possible, try connecting a device directly to your modem using an Ethernet cable. This can help you determine if the issue is with the Wi-Fi signal or the internet connection itself.
    5. Check for Interference: Sometimes, electronic devices or physical obstructions can interfere with Wi-Fi signals. Ensure your modem is placed in an open area and away from devices like microwaves or cordless phones.
    6. Restart Your Devices: Though you've done a factory reset, a simple reboot of your modem and any connected devices (like routers or extenders) can sometimes resolve connection issues.
    7. Contact Fizz Support: If none of these steps work, it's time to contact Fizz support. They can provide more specific guidance, check for issues on their end, and possibly send a technician if there's a hardware problem.
  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭

    If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.

    We cannot contact directly to technical support.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • wayne
    wayne Posts: 244 ✭✭

    i find the lights on the modem extreamely hard to read. never know what they are for

  • Whizz
    Whizz Posts: 19,077 admin

    Hello Stephy999111222  ,

    Sorry to hear about the issue.

    It looks like the modem is online, but there is a maintenance on the network grid in your area.

    You and some neighbors in your region have had some bad signals on the modem`s readings, and a maintenance had to start to address the issue.

    We apologize for any inconvenience, but advise you to reboot the modem every few hours to check if the service has been restored.

    wayne, to check the modem`s signals and understand what they mean, please follow the picture found here : https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it at point 3

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator 

This discussion has been closed.