I am sorry to hear that you encounter issues with your mobile data,
I have verified your account and I can see that your plan is in good standing and you should be able to use services.
In order to fix the issue, please restart your mobile and activate only your data.
If it does not work, then please verify if you have these exact APN settings registered.
To verify on the One plus> go to Settings > Network and Internet and then 'Mobile Network'. Search for 'Access Point Name', 'SIM Settings' or something similar.
Then tap on edit or if it does not let you edit, then create a new one and enter these exact settings:
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl
If your phone offers you a predetermined APN type, choose “Internet + MMS”
Leave the other fields as they are by default.
Here you can see more details: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Also, you can check the address on this coverage map and if you are in the green area, you do not need to activate roaming.
If you are outside the green area, then you activate roaming on your phone. The green area is the subscription zone, were Fizz network is available. Outside, you should connect to FIZZ-EXT or if you go to the USA, connect to Verizon, T-Mobile or AT&T.
Here is the link for verification: https://fizz.ca/en/coverageAs for your question, Fizz is a prepaid service and you will never have roaming charges. You use what you paid for.
Thank you for you understanding and patience!
Have a good day!
-Eugen, Community Moderator
You need to use the roaming all the time that you are in Fizz Ext, and with your plan, you have the right to use it
You will not have any fees
If you're using a Fizz plan with US & Canada coverage and you're currently in Calgary, but your OnePlus phone only connects to the network after you turn on roaming, it's important to understand how this affects your service and potential charges.