Hello Fizz family

Nickita_Aurore Posts: 3
edited November 2023 in Welcome and join
So i am a student and can't be there on saturday the whole day as i have to be at school, and i'd need a technician to come tomorrow morning to put it in my home, so how do i do get emergence schedule?


  • MOG
    MOG Posts: 380 ✭✭

    Your best chance is to chat with the support team.

  • MOG
    MOG Posts: 380 ✭✭

    Go to the Help secrtion in the web site or in the app and start a chat via the chat bubble at the bottom right in the page

  • MOG
    MOG Posts: 380 ✭✭
    edited November 2023
  • Whizz
    Whizz Posts: 18,393 admin

    Hello Nickita_Aurore,

    Thank you for opening this thread.
    Please note that for the installation you don’t need to be in person at home. Any 18+ person can be there to welcome our technician.
    In case no one can, you can rechedule the appointment from your account by going at: My plans → Manage my plan → Installations. In this menu you can see the time slot of your appointment and you have the option to reschedule for another day (You will see a calendar live updated with free slots, same visibility as we have over the the appointments of our technicians. Don’t be afraid to verify, your current date won’t be lost if you won’t finish the process by selecting a new date.)
    If you have other questions you can contact us anytime in private from this link: https://fizz.ca/en/support

    I wish you a great day,

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