Has anyone been experiencing call failures?

Miahadd
Miahadd Posts: 2 ✭✭
edited November 2023 in My Mobile

Since last week, every call i'm on gets cut off after few minutes. it's really annoying specially when i'm on a waiting line to speak to a customer service and 15 minutes in the line fails. Been with Fizz for a couple of years and never had that issue prior to last week.

It seems that their services are getting choppy., My wifi was doing the same thing a few months ago and got so bad I couldn't do video calls with my team without interruptions, had to switch to another provider.

I'm curious to know if it's an issue with my area reception or a general issue with Fizz.

Thanks,

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 12,839 ✭✭

    Hi @Miahadd

    Not me, did you try the classic? Restart the phone, put the phone in airplane mode for 30 seconds?

  • Miahadd
    Miahadd Posts: 2 ✭✭

    thanks @Jess_i88b6 I will try that and see if it works :)

  • MOG
    MOG Posts: 380 ✭✭

    All fine on my side.

    It may depends of your location.

    Maybe looking at the service status can give a hint.

  • Whizz
    Whizz Posts: 18,393 admin
    edited November 2023

    Hello @Miahadd,

    I'm sorry to hear about this situation.
    After verifying, I saw that you had contacted us in private. In case the basic steps provided by my colleagues and the members of our forum haven't solved the issue, you can also try to connect manually to another available network and test the calls from there.
    You can find the procedure in this FAQ: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone ,at point 7.

    If this doesn't work, please contact us privately, we're on the phone 24/7. We'll need a few more details from you to carry out more in-depth checks and inform our technical team if necessary.

    I count on your understanding and wish you an excellent day,
    -Georgian

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