Where's my phone???

Lantian_240

1）I am always available during the 1st attempt of delivery, so I don't know if 3rd party courier got right adresse or just lied.

2) I tried to set up 2nd delivery as suggested, but I got no Parckage number which is required by 3rd party courier--- I tried with my order number, but that's not right! So I could book 2nd Delivery on 3rd party website because I do NOT have that Godamn package number which only says 'to come' on my Fizz acoount page.

This is very discouraging for a new customer. I don't what happened to that delivery company. It would be definitely a shame if I can't enjoy your service because of this 'failed delivery '!

Jess_i88b6

Hi @Lantian_240

I believe that you did everything for your side, now you need to escalate contacting the Fizz's support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Whizz

Hello Lantian_240,
I am sorry for the situation encountered,
Please, contact us in private using the steps provided by Jess_i88b6.
We will address the issue there as we will need to clarify a few details with you.

I count on your understanding and patience!
Have a good day!
-Eugen