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Dat N. #33294
Dat N. #33294 Posts: 4 ✭✭
edited November 2023 in My Mobile

Does anyone have a problem with the Data and Network connection? Can't call, or send SMS and can not connect to Data

my SIM is not working properly, my phone recognizes the SIM but cannot use the data. I switched between an Android phone and an iPhone to test whether either phone has software issues, but neither phone can access/use data/call or send SMS (even though the SIM is recognized).

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,086 ✭✭
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    Hi @Dat N. #33294

    For me is working, can you try to login in your account and check if you still have data availabel?

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Whizz
    Whizz Posts: 19,280 admin
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    Hello Dat N. #33294,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you still have data left in your plan. Also there are no issues on the account that I could find, that would impact your data service. 
    I kindly advise you to contact us in private using the steps provided by Jess_i88b6  as you will have to provide us with the address where you encounter the issue.
    I count on your understanding!
    Have a good day!
    -Eugen

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