Why my internet don't work in a certain part of Blainville??

Mikemike Posts: 2 ✭✭
edited November 2023 in Internet

I work at a CHSDL in Blaiville and the internet doest'nt work!! It does'nt work at 100%... it lag a lot!!

Thank you!!


  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭
    edited November 2023

    Hi @Mikemike

    do you have the opportunity to try the sim in a different phone? This will exclude the hardware problem

  • elena code xzi4t
    elena code xzi4t Posts: 4,178 ✭✭
    edited November 2023

    I’m sorry, but I’m not sure what you’re asking. Could you please provide more information or clarify your question?

    If you’re experiencing issues with your mobile internet, there could be several reasons why. Here are some general troubleshooting steps you can try:

    Toggle on/off Airplane mode.

    Restart your device.

    Reset your phone’s network settings.

    If none of these steps work, you may want to contact the support for further assistance.

    I hope this helps!

  • MOG
    MOG Posts: 393 ✭✭

    Are you talking about residential internet or mobile internet?

    For mobile, a lot of factor can impact the speed from the type of construction to the geographical location.

    For residential internet, again you can try some solution:

    • Restarting your modem
    • Try with a cable to see if you have the same experience
    • Try in different room to see if there are dead zones where the wifi doesn't reach
    • Using a WiFi Amplifier that will extend your wifi range
  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭

    Dealing with inconsistent or lagging internet can be quite challenging, especially in a healthcare setting where reliable connectivity is crucial.

  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭

    If you're experiencing internet issues with Fizz at your CHSLD in Blainville, here's a list of steps to take:

    1. Contact Fizz Support:
      • Use the Fizz website or app to report the issue.
      • Check for any alerts or notifications about service outages in your area.
    2. Restart the Modem:
      • Unplug the modem, wait for a minute, and then plug it back in.
      • Check if this simple reset resolves the issue.
    3. Check for Network Congestion:
      • Identify if the issue occurs during specific times, indicating potential network congestion.
    4. Inspect Wi-Fi Setup:
      • Ensure your Wi-Fi network isn't overcrowded with devices.
      • Consider positioning the modem in a more central location for better coverage.
    5. Evaluate Bandwidth Needs:
      • Assess if your current plan meets the bandwidth requirements of your facility.
    6. Internal Network Check:
      • If available, consult your in-house IT team to examine internal network issues.
    7. Utilize Fizz's Online Tools:
      • Use diagnostic tools available on the Fizz website or app for troubleshooting.
    8. Follow Up with Fizz:
      • If the problem persists, follow up with Fizz for further assistance.
      • Provide detailed information about the issue for more effective troubleshooting.

  • Whizz
    Whizz Posts: 19,102 admin

    Hello @Mikemike,

    I am sorry for the situation encountered,

    Please, contact us in private using the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.

    We will address the issue there as we will need to clarify a few details with you.

    I count on your understanding and patience!

    Have a good day!


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