Why my card did not work after transfer?

24125356 Posts: 5 ✭✭
edited November 27 in My Mobile

Why my card did not work after transfer?

Best Answer

  • Easygolucky
    Easygolucky Posts: 1,009 ✭✭
    Answer ✓

    To resolve this issue, here are some steps you can take:

    • Wait and Retry: If the transfer was recent, give it a little time and then retry using the card.
    • Check Your Account: Log into your Fizz account to check for any notifications or alerts that might explain the issue.
    • Contact Customer Support: Reach out to Fizz customer support for assistance. They can provide more specific information based on your account details and the nature of the transfer.
    • Restart Your Device: Sometimes, simply restarting your device can help resolve network or card recognition issues.

    If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.

    We cannot contact directly to technical support.


    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.



    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


  • Easygolucky
    Easygolucky Posts: 1,009 ✭✭

    Hi, can you provide more details please?

  • 24125356
    24125356 Posts: 5 ✭✭
    edited November 21

    Why my card not work after transfer?

  • Easygolucky
    Easygolucky Posts: 1,009 ✭✭

    Based on the limited information you provided this is some suggestions I found in previous forum chats on Fizz:

    1. Activation Delay: Sometimes, there can be a delay in the activation of the card after a transfer. It might take some time for the transfer to be fully processed and for the card to become active.
    2. Incorrect Transfer Details: If any details were entered incorrectly during the transfer process, it could result in the card not working. Double-check to ensure all information was accurate.
    3. Account or Service Issues: There might be issues related to your account or the Fizz service. This could include account verification problems, payment issues, or service outages.
    4. Card Compatibility: Ensure that the card is compatible with Fizz's network. Some cards might not work if they are not supported or if they are locked to another network.
    5. Technical Glitches: Sometimes, technical glitches can occur during the transfer process, which might temporarily affect the functioning of your card.

  • Easygolucky
    Easygolucky Posts: 1,009 ✭✭

    Do not post any personal information on the discussion forum as it is public info to everyone

  • Jess_i88b6
    Jess_i88b6 Posts: 12,046 ✭✭


    • Did you confirm the SMS on the old number?
    • The transfer can take 2 hours to be completed
    • What you see when you connect to your account?
    • Are you able to make a call?
    • Did you try to restart the phone?
    • Check if you insert the SIM on the right spot, I read in the past user putting the SIM in the memory slot

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 18,002 admin

    Hello 24125356,
    I am sorry for the situation encountered,
    I have verified your plan and I can see that you have opted for texts and data for your plan. 
    If you are not able to make calls, that is the reason. You need to pay for the service in order to use it.
    I would advise you to restart your phone and then try to use your data or send a text message.
    You need to keep in mind that for the use of your data, you need the following APN settings if you have an Android phone: 
    Settings → Connections → Mobile networks → Access Point Names → APN

    APN: mobile.bm
    MMSC: http://mms.mobile.bm
    MMS proxy: mmsproxy.mobile.bm
    MMS port: 80
    APN type: default,mms,supl

    More details here: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    The plan is looking good otherwise. If you are not able to use the services, please contact us in private. 
    You can use the steps provided by Easygolucky  to reach us.

    Thank you for your understanding!
    Have a good day!

This discussion has been closed.