Why my card did not work after transfer?
To resolve this issue, here are some steps you can take:
If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.
We cannot contact directly to technical support.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Hi, can you provide more details please?
Why my card not work after transfer?
Based on the limited information you provided this is some suggestions I found in previous forum chats on Fizz:
Do not post any personal information on the discussion forum as it is public info to everyone
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
Hello 24125356,I am sorry for the situation encountered,I have verified your plan and I can see that you have opted for texts and data for your plan. If you are not able to make calls, that is the reason. You need to pay for the service in order to use it.I would advise you to restart your phone and then try to use your data or send a text message.You need to keep in mind that for the use of your data, you need the following APN settings if you have an Android phone: Settings → Connections → Mobile networks → Access Point Names → APNAPN: mobile.bmMMSC: http://mms.mobile.bmMMS proxy: mmsproxy.mobile.bmMMS port: 80APN type: default,mms,suplMore details here: https://fizz.ca/en/faq/what-are-fizz-network-settings-apnThe plan is looking good otherwise. If you are not able to use the services, please contact us in private. You can use the steps provided by Easygolucky to reach us.Thank you for your understanding!Have a good day!-Eugen