I was in indua for 9 months and stopped sim services so now i m back and want to reactivate my services
You need to create a new plan, since your have the option to reopen a plan within 60 days from the deactivation.
IMPORTANT – If your mobile plan was deactivated more than 60 days ago, reactivating it is impossible. You must start from the beginning and create a new plan. Create my plan
Probably you are better off, to open a new account, create a plan using the referral code in this way you can have 25$ at your second payment, if you don't know anyone you can use my code is after jess_ in my alias, or pick one here
To reactivate your Fizz mobile services after returning from a long stay abroad, you should follow these steps:
If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.
We cannot contact directly to technical support.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Hello Jàssa62 ,Glad to hear that you want to use the Fizz services once again!If you still have your old Sim card, go to Overview - Add a mobile plan and activate a new number ( since more than 60 days passed since the plan was deactivated, you won`t be able to use the old number - just a new number ).If you don`t have a Fizz Sim card, you`ll have to order it either from your account or by checking the interactive map for a Couche-Tard shop near you that might sell our Sim cards : https://fizz.ca/en/prtnr/couche-tard-simThey are also available in vending machines in Metro stations or in Jean Coutu centers.Thank you for your understanding.Have a good one,-Raul