I want to reactivate my sim card

Jàssa62 Posts: 1 ✭✭
edited November 20 in My Mobile

I was in indua for 9 months and stopped sim services so now i m back and want to reactivate my services


  • Jess_i88b6
    Jess_i88b6 Posts: 11,488 ✭✭
    edited November 20

    Hi @Jàssa62

    You need to create a new plan, since your have the option to reopen a plan within 60 days from the deactivation.

    IMPORTANT – If your mobile plan was deactivated more than 60 days ago, reactivating it is impossible. You must start from the beginning and create a new plan. Create my plan

    Source: https://fizz.ca/en/faq/reactivate

    Probably you are better off, to open a new account, create a plan using the referral code in this way you can have 25$ at your second payment, if you don't know anyone you can use my code is after jess_ in my alias, or pick one here

  • Easygolucky
    Easygolucky Posts: 922 ✭✭

    To reactivate your Fizz mobile services after returning from a long stay abroad, you should follow these steps:

    1. Log In to Your Account: Access your Fizz account using your credentials. If you've forgotten your login details, you can reset them using the email address associated with your account.
    2. Check Account Status: Once logged in, check the status of your account and your SIM card. If your account is deactivated, you may need to reactivate it.
    3. Reactivate Your Plan: If your plan was paused or cancelled, you'll need to reactivate it. This can usually be done through the account dashboard. Look for an option like "Reactivate my plan" or similar.
    4. Order a New SIM Card (if necessary): If your SIM card is no longer active or you've lost it, you might need to order a new one. You can do this from your account dashboard.
    5. Contact Customer Support: If you encounter any issues or if the options to reactivate are not available in your account, it's best to contact Fizz customer support. They can guide you through the process and help with any technicalities.
    6. Update Payment Information: Ensure your payment information is up to date, especially if your payment method has changed during your time abroad.
    7. Wait for Activation: Once you've reactivated your plan or received a new SIM card, there might be a short waiting period for the services to be fully operational.

  • Easygolucky
    Easygolucky Posts: 922 ✭✭

    If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.

    We cannot contact directly to technical support.


    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.


    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.


    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Whizz
    Whizz Posts: 17,911 admin

    Hello Jàssa62 ,

    Glad to hear that you want to use the Fizz services once again!

    If you still have your old Sim card, go to Overview - Add a mobile plan and activate a new number ( since more than 60 days passed since the plan was deactivated, you won`t be able to use the old number - just a new number ).

    If you don`t have a Fizz Sim card, you`ll have to order it either from your account or by checking the interactive map for a Couche-Tard shop near you that might sell our Sim cards : https://fizz.ca/en/prtnr/couche-tard-sim

    They are also available in vending machines in Metro stations or in Jean Coutu centers.

    Thank you for your understanding.
    Have a good one,

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