Can't change my mobile plan
Best Answer
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Hi @Fizzered
Probably your new billing cycle is the 24th of November, Fizz has a frozen period of 108hours before the next billing cycle.
Important: Any change to your plan must therefore be submitted at least 108 hours (4.5 days) before the end of your payment cycle to come into effect at the beginning of your next payment cycle. It is not possible to change your plan during the freeze period, instead you will have to wait for the next payment cycle.
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Answers
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- Billing Cycle Restrictions: Fizz typically allows plan changes only at the end of your current billing cycle. So, if you're getting a message saying you can't change your plan until after the 24th of November, it's likely because that's when your current billing cycle ends.
- Promotional Offers: For special deals like Black Friday, Fizz might have specific promotions available. However, these deals are often subject to terms and conditions, which might include availability only for new activations or specific plan types.
- Access to Deals: If the Black Friday deals are starting before your billing cycle ends, and they are not restricted to new customers only, it's possible that you might feel like you're missing out. Unfortunately, if Fizz’s policy is to only allow plan changes at the end of your billing cycle, there might not be much flexibility there.
- Contacting Support: If you're unsure or if you feel like you're missing out on a deal unfairly, the best course of action is to contact Fizz’s customer support. They can provide specific information and see if there's any way to accommodate your request.
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If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.
We cannot contact directly to technical support.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Simply click on the chat bubble that appears at the bottom on the right.
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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Hello Fizzered,
From what I saw on your Fizz account it appears that you are in the last 108 hours of your current payment cycle, thus the system won`t let you to make changes to your plan as that`s how it was designed in the first place.
More details can be found here also : https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan and here : https://fizz.ca/en/plan-change-policy
Thank you for your understanding.
Have a good one,
-Raul0
