Can't change my mobile plan

Fizzered Posts: 1 ✭✭
edited November 20 in My Mobile

I'm trying to change my mobile plan, but get a message saying that I can't do it until after the 24th of November ? Is Fizz restricting current users access to Black Friday deals ?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 12,046 ✭✭
    edited November 20 Answer ✓

    Hi @Fizzered

    Probably your new billing cycle is the 24th of November, Fizz has a frozen period of 108hours before the next billing cycle.

    Important: Any change to your plan must therefore be submitted at least 108 hours (4.5 days) before the end of your payment cycle to come into effect at the beginning of your next payment cycle. It is not possible to change your plan during the freeze period, instead you will have to wait for the next payment cycle.



  • Easygolucky
    Easygolucky Posts: 1,009 ✭✭
    1. Billing Cycle Restrictions: Fizz typically allows plan changes only at the end of your current billing cycle. So, if you're getting a message saying you can't change your plan until after the 24th of November, it's likely because that's when your current billing cycle ends.
    2. Promotional Offers: For special deals like Black Friday, Fizz might have specific promotions available. However, these deals are often subject to terms and conditions, which might include availability only for new activations or specific plan types.
    3. Access to Deals: If the Black Friday deals are starting before your billing cycle ends, and they are not restricted to new customers only, it's possible that you might feel like you're missing out. Unfortunately, if Fizz’s policy is to only allow plan changes at the end of your billing cycle, there might not be much flexibility there.
    4. Contacting Support: If you're unsure or if you feel like you're missing out on a deal unfairly, the best course of action is to contact Fizz’s customer support. They can provide specific information and see if there's any way to accommodate your request.
  • Easygolucky
    Easygolucky Posts: 1,009 ✭✭
    edited November 21

    If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.

    We cannot contact directly to technical support.


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  • Whizz
    Whizz Posts: 18,002 admin

    Hello Fizzered,

    From what I saw on your Fizz account it appears that you are in the last 108 hours of your current payment cycle, thus the system won`t let you to make changes to your plan as that`s how it was designed in the first place.

    More details can be found here also : and here :

    Thank you for your understanding.
    Have a good one,

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