I'm trying to change my mobile plan, but get a message saying that I can't do it until after the 24th of November ? Is Fizz restricting current users access to Black Friday deals ?
Probably your new billing cycle is the 24th of November, Fizz has a frozen period of 108hours before the next billing cycle.
Important: Any change to your plan must therefore be submitted at least 108 hours (4.5 days) before the end of your payment cycle to come into effect at the beginning of your next payment cycle. It is not possible to change your plan during the freeze period, instead you will have to wait for the next payment cycle.
If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.
We cannot contact directly to technical support.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Hello Fizzered,From what I saw on your Fizz account it appears that you are in the last 108 hours of your current payment cycle, thus the system won`t let you to make changes to your plan as that`s how it was designed in the first place.More details can be found here also : https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan and here : https://fizz.ca/en/plan-change-policyThank you for your understanding.Have a good one,-Raul