Can you check the led status when this happen?
Did you try to disconnect the modem for couple of minutes to see if this can help?
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Yes, some users, including myself, have occasionally experienced issues where the internet connection cuts out randomly for short periods, like 5-10 minutes. Here's a summary of common experiences and potential solutions:
If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.
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Hello nish1992 , Sorry to hear about the issue.I verified your modem`s signals and they appear to be looking mostly normal albeit there were a few discrepancies a few days ago - which would suggest that the cables might not be connected properly.Please unplug the modem from the cables ( power can coaxial cable ) , check them for any damage and connect them back in as more details can be found here : https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-itOnce you finish that, use the Fizz WiFi app and scan your modem.To begin troubleshooting, take these steps:Place yourself near to your modem.Open the Fizz Wi-Fi app and press the three dots in the upper right corner to access the application menu.Select "Fizz support"►Tap "Tools and support"Follow the instructions and grant all permissions until you reach the feature page, at which point you should click on Network Scan. Allow the 2-minute scan to complete (do not dismiss the program or try to see messages or notifications during this time).Check what the app states and what needs to be corrected, and if you still have issues, reach our customer service : https://fizz.ca/en/supportThank you for your understanding.Have a good one,-Raul
Wow! What a quick response, I am not the person that posted this question but I am impressed and appreciate Fizz quick response time