Once again the internet connection was lost.

Mikhail3740

There is no internet connection right now 9:35 AM. All indicators on the router are on and do not show any problems. Yesterday evening at 6:50 PM the connection also disappeared. This happened during online classes. I had to unplug the router to reboot it. Please solve this problem.

Jess_i88b6

Hi @Mikhail3740

probably you should contact the support to have your line checked

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Whizz

Hello Mikhail3740,
I am sorry for the situation encountered,
I have verified your account and I can see that your plan is in good standing commercially.
Also, I verified your connection and I see that your signals are in good shape, however there are a few restarts in history. 
If those are not performed by you, I would suggest that you plug your modem directly into a power outlet and test the service.
I recommend that you also verify your cables. Disconnect the coaxial cable from the modem and from the coaxial outlet, than plug it back in making sure it is well screwed at both ends. 
You can try some troubleshooting steps from this FAQ as well: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

In case the issue persits, you may contact us in private using the steps provided by Jess_i88b6.

Thank you for your cooperation and understanding!
Have a good day!
-Eugen