my home internet not working. Can somebody help to fix it? or do you have phone I can call?

tenghaiwen
tenghaiwen Posts: 2 ✭✭
edited November 2023 in Internet
My home internet not working. Can somebody help to fix it? or do you have phone I can call? Could you please call me back xxxxxxxxxx.

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,907 ✭✭

    Hi @tenghaiwen

    Can you please delete the phone number? @Whizz please delete it


    If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:

    • Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.
    • Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
    • Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.
    • Try a factory reset the modem 

    Using a small, sharp object, press the modem’s reset button for 10 seconds.

    Once your modem has restarted, follow the same instructions you used when you initially installed it.

    ), wait 15 minutes and then redo the installation process by following the details found here :  https://fizz.ca/en/faq/how-install-my-wi-fi-modem 

    Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.


    Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix


    You can chat in direct

    Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat

    If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 23,148 admin

    Hello tenghaiwen,
    I have verified your Fizz member account and I can see that my colleagues already placed an appointment for you.
    You can see all the appointment details in your e-mail's inbox.
    I hope you have a pleasant day!
    -Mihai 

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