Internet connection is down

Tolbert
Tolbert Posts: 2 ✭✭
edited November 2023 in My Mobile
Is Fizz experiencing a problem in Saint-Eustache? Since yesterday my internet connection is down. I reset my modem, no luck

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 14,014 ✭✭
    Answer ✓

    Hi @Tolbert

    Did you try the speed using the Fizz"s application or a device connected to the modem with the ethernet cable?


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Code : 8CE6H
    Code : 8CE6H Posts: 9,070 ✭✭

    Hello ,

    Contact fizz here:https://fizz.ca/en/support

    image.png


  • Whizz
    Whizz Posts: 23,532 admin

    Hello Tolbert,

    Sorry to hear that your internet connection was down. If you still experience any issues, please feel free to reach out to our customer service in private, as the other members suggested. We will be there for you and we will gladly help you out. 

    Have a good one!
    -Sergiu 

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