Experienced slower internet speed on yesterday

Ajaykumar

Yesterday all evening my internet was very slow in pointe claire area. Speed test was showing 10MBps only. Did anyone experience such slowness. This is not the first time that it has happened. Its back to normal this morning again. I will be checking that again today.

Jess_i88b6

Hi

try to reboot the modem aime Time this can help

Ajaykumar

Jess_i88b6

Nov 10, 2023

Hi

try to reboot the modem aime Time this can help

Did that no use

Jess_i88b6

When this happening contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Code : 8CE6H

Experienced slower internet speed on yesterday

Ajaykumar

Nov 10, 2023

Yesterday all evening my internet was very slow in pointe claire area. Speed test was showing 10MBps only. Did anyone experience such slowness. This is not the first time that it has happened. Its back to normal this morning again. I will be checking that again today.

---

View Post

Hello Ajaykumar,

No problem for me (Montreal).

Today, ok??

Easygolucky

Code : 8CE6H

Nov 10, 2023

https://forum.fizz.ca/en/discussion/2646508/experienced-slower-internet-speed-on-yesterday

Hello Ajaykumar,

No problem for me (Montreal).

Today, ok??

I also did not have an issue (Montreal) but whenever I do I reset the machine

sharkledog

i have experience super slowness, disconnection especially in the evening.

sharkledog

Yeah I the slowness happened very often, almost every evening. ( in montreal )

Ajaykumar

Jess_i88b6

Nov 10, 2023

When this happening contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Thanks for your comment

Ajaykumar

Code : 8CE6H

Nov 10, 2023

https://forum.fizz.ca/en/discussion/2646508/experienced-slower-internet-speed-on-yesterday

Hello Ajaykumar,

No problem for me (Montreal).

Today, ok??

Thanks for your comment

Ajaykumar

sharkledog

Nov 11, 2023

i have experience super slowness, disconnection especially in the evening.

Thanks for your comment. Did it got resolved for you as I did not had further issue

Ajaykumar

sharkledog

Nov 11, 2023

Yeah I the slowness happened very often, almost every evening. ( in montreal )

Thanks for your comment.

Seems like the issue is common.

Code : 8CE6H

Thank you for your information Ajaykumar. All ok for me.

ilovedoggies

Check the logs on your modem to see if it's faulty.

Easygolucky

ilovedoggies

Nov 12, 2023

Check the logs on your modem to see if it's faulty.

Definitely a good idea! You can also do this:

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

• You're logged into your Fizz account.
• You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Simply click on the chat bubble that appears at the bottom on the right.
• You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
• You have disabled any ad blockers in your browser.

Whizz

Hello Ajaykumar,
I'm sorry for the situation you have encountered.
I verified your account and the plan is in good standing. The modem is online now and you should have a stable internet connection (it was stable on the day when you created this post too).
If you have internet connection or speed issues, we need to verify this situation, so please download the Fizz Wi-Fi application, you have to follow this link: https://fizz.ca/en/faq/what-are-fizz-apps and try to download the application from one of the links provided at the end of #2.
The first step for any Wi-Fi-related issues is to ensure you have run your network scan at home. If you have not yet completed the 2-minute network scan please follow the steps below to get started:
To start troubleshooting follow these instructions:
►Stand next to your Modem
►Open the Fizz Wi-Fi application and tap the 3 dots in the top right to open the application menu
►Tap “Fizz support”
►Tap “Tools and support”
Follow the prompts and accept all permissions until you reach the feature screen then click on Network Scan. Allow the 2-minute Scan to complete (do NOT minimize the application and don't try to see messages/notifications). Once the scan is complete, please contact us back by using the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
We will then be able to review the scan details, pinpoint exactly what is causing your Wi-Fi speed issue, and resolve it as soon as possible.
We hope you have a pleasant day!
-Mihai