Internet gone at 5pm sharp

jackfruit
jackfruit Posts: 6 ✭✭
edited November 2023 in Internet

There is no modification to any of my existing setup.

The modem just suddenly decided to stop working at exactly 5pm.

Tried resetting it with the factory reset button, still no internet.

Lights on:

Power

Downstream - blinking

2.4G - blinking 

5G

Answers

  • Code : 8CE6H
    Code : 8CE6H Posts: 8,989 ✭✭

    Perhaps there is an outage in your area?

    Contact Fizz: https://fizz.ca/en/support

  • Jess_i88b6
    Jess_i88b6 Posts: 13,864 ✭✭
    edited November 2023

    This means that you don’t have the signal on your cable it must be a problem in your sector

    once this happen to me I was in a visioconférence, I check outside the windows and there was a couple tech for Vidéotron working in the pole


    id the internet didn’t can back try to contact the support to get more info

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 23,014 admin

    Hello jackfruit,

    I am sorry to hear about this situation and you have our apologies for the delay in replying.
    Following the verifications, I see that the modem was offline for a few hours yesterday, however everything is in the normal parameters now. If you still have issues with the connection, please unplug the modem from the electrical outlet a few seconds, plug it back and test the connection.
    Also, don't forget that now we have a new WIFI application, if you didn't downloaded it yet, you can do it from this link: https://fizz.ca/en/wi-fi-technologies 
    I will close this thread now, however if you have any other questions, you can contact us anytime in private from this FAQ: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it ,from which you can also find more manipulations.

    I wish you a great day,
    -Georgian

This discussion has been closed.

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