Mooving

Hughy

HELLO I WANT TO RETURN THE MODEM I AM MOOVING TO ONTARIO WHAT IS THE PR ?

Jess_i88b6

Hi @Hughy

To unsubscribe from your Home Internet plan, go under My plans > Manage plan > Unsubscribe and follow the on-screen steps. Don’t forget to note your return ID number for your Wi-Fi modem.

You have 15 days following the date you unsubscribe to return your Fizz Wi-Fi modem (and its power cable) to us. Failure to do so means you will be automatically charged the amount of $225, plus applicable taxes. If you are charged this amount but do end up sending us back the modem, then no worries, you will be automatically refunded.

How to return my Wi-Fi modem

Download, print or write down your return ID number. Canada Post will need this number to print your free return label.

Hint: The return ID number is written right under the barcode:

 

There are two ways to find your return ID number:

1. In the confirmation email you received when you unsubscribed from Fizz.
2. In your Fizz account: Once signed in, go to My plans > Manage > Unsubscribe.  Below the button that says “Cancel my unsubscription”, click on See instructions for returning my Wi-Fi modem.

 

You can find the returning instructions at My plans > Manage, as long as the unsubcription process is pending or completed.

 

 Pack the modem carefully

Important: Make sure that nothing is taped on the modem, and its barcode is legible.

Find a box that is not too big to make sure the modem is snug and not tossed around. A box of size 12 ¼ x 9 ¼ x 5 ¼ inches is ideal. The box must also be sufficiently sturdy, so the modem is well protected. Canada Post has guidelines on the best way to wrap a package for shipping.

 

Head to a Canada Post deposit location

1. Once your Wi-Fi modem is packed and your return ID number in hand, head to a Canada Post deposit location. Find a deposit location
2. A free return label with your contact info will be printed by Canada Post and affixed on the box.
3.  
4. Keep the receipt with the tracking number that Canada Post gives you; it’s the only proof for the return of your modem.

Whizz

Hello Hughy  ,

The return receipt is available in the unsubscription process, as you just have to follow the details our friend told you earlier on this thread.

I also see that you contacted our customer service and you were informed how to get the return label.

Make sure that you print it and with it and the modem in a box you go to a Canada Post office to return it.

The office worker will scan the label and know where to return the modem as more details can be found here : https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem

Thank you for your understanding.
Have a good one,
-Raul  : )