Extender cannot connect to Internet since the update

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Jimmy N. #14505
Jimmy N. #14505 Posts: 620 ✭✭
edited November 2023 in Internet

Hi.

I have been using an extender, TP Link Extender RE450, with great success for more than a year now.

Suddenly, it cannot connect to the internet anymore but it does connect well to the Fizz Modem.

I tried resetting the Extender to factory and re setting all up and still the same happens.

In the new Fizz app, it says that "extenders will be available in a future update of the app". Do we really have to wait until the app has a new update to be able to use an extender again ? That is very troublesome.

Or is there any way to let the Fizz modem "allow" internet on the Extender to pass through ?

Please help me out

Thank you

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,094 ✭✭
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    Hi @Jimmy N. #14505

    Probably you configured with the wps, can you try to configure the extender manually?

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Code:8CE6H
    Code:8CE6H Posts: 8,162 ✭✭
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    Hello Jimmy N.

    Best to write to Fizz for help. https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 19,300 admin
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    Hello @Jimmy N. #14505 ,


    Sorry to hear about the issue!


    From what we discussed with other colleagues the app shouldn`t affect the extender , however in order to verify the situation further, we will need you to come on Live chat, and run a scan in real-time of the Fizz modem using the WiFi app , as we need a specific screenshot of the error message you received related to the extender.


    In the meantime, try to disable band steering and connect close devices to the 5 Ghz band ( either from the app or from the modem interface ) as more details can be found here : https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it at point 5 specifically.


    It would also help if you could test other WiFi channels as the one that you might be using could be a bit too busy thus you are having constant disruptions or you can even reset the modem to the factory settings.


    Thank you for your understanding.

    Have a good one,

    -Raul

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