How do I get my modem replaced

saragose

Hi There,
My modem's been giving me trouble for a while, I've replaced the wires that I can but it still loses connection a few times a day and needs to be rebooted to work. I've done a factory reset.
This week I've been trying to contact support by the online chat, but it no longer seems to be manned. I've spent much of the week as the first person in the queue.
Anyone have any idea how to get support to replace the modem?

Jess_i88b6

Here how you can contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Code : 8CE6H

Hello saragose,

The online chat is less busy at certain times...

Whizz

Hello saragose  ,

We are sorry to find out about this situation.
Indeed sometimes there may be delays between our replies on social media applications, or before an agent receives your contact in the live chat, however we are trying to reply as fast as possible to all our members.
Following the verifications I see that you discussed in private with some of my colleagues in order to resolve everything.
I will close this thread now, however for anything else you can contact us in private from this link: https://fizz.ca/en/support

I am counting on your understanding and I wish you a great day,
-Georgian

saragose

> @A17 said:
> Hello saragose,
> The online chat is less busy at certain times...

The line is actually often unmanned during the day. I've waited as first person in the line for hours.