No internet connection this evening

Steven0325 Posts: 2
edited October 29 in Internet
The downstream light has been blinking for the whole evening, and there's no Internet connection. I've tried restarting and replugging both the power cord and coaxial cable but nothing worked. I live in downtown Montreal


  • Whizz
    Whizz Posts: 17,911 admin

    Hello Steven0325,

    Sorry to hear about this situation. I would kindly suggest you reach out to our customer service representatives if this is an issue with the internet connection, as they have visibility over the signals of your modem, and they will be able to tell if this is a general situation in your area or not, and assist you accordingly. 
    You can contact us from this webpage

    Have a good one!

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