Home internet down in Laval

Houman

My internet connection has been down since last night Oct. 27, 2023.
Followed the instructions to troubleshoot, but It did not work.
Can someone advise?

Jess_i88b6

Hi

If you follow the troubleshooting you need to contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Code : 8CE6H

Hello Houman,

Can you send a message to Fizz to check the service status in your area and on your line? First, can you restart your modem?

https://fizz.ca/en/support

Whizz

Hello Houman,
I am sorry for the situation encountered,
I have verified your account and I can see that your plan is in good shape.
The signals are good as well. Your modem is online and you have an internet connection.
I will kindly advise you to follow these troubleshooting steps in case you still experience cut-offs.
 Can you please, electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?
You might have to restart your devices connected to the Wi-Fi and with the ethernet cable too.
Also, please disconnect the coaxial cable from the back and from the coaxial outlet, wait for 20 seconds then connect them back and make sure that it is well screwed at both ends.

Check this FAQ for more manipulations you can try yourself: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
If those manipulations do not help, please contact us in private. You may use the steps provided by Jess_i88b6 
Thank you for your understanding!
Have a good day!
-Eugen