I can't seem to be able to return a phone ordered in error.

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Stealth
Stealth Posts: 2 ✭✭
edited October 2023 in Phones

I tried several times to go through the entire return process, including all the hoops of using different browsers, private browsing and erasing cookies etc. Nothing works, and it only sends me back to the same page over and over again. I have a ticket open but now, several days later, nothing has happened. They claim the clock on the 15 days keeps ticking too. I don't want to pay for something I can't use! Anyone ever have this resolved, and if so, how?

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,098 ✭✭
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    Hi @Stealth

    You should contact the support


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 19,321 admin
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    Hello Stealth  , 

    Sorry to hear about the issue.

    From what I verified on your Fizz account it appears that the situation is still being investigated by our technical team as we apologize for the inconvenience.

    We will be contacted back via e-mail in the shortest time possible once we receive their feedback.

    Apologies for the inconvenience caused.

    You can also track the ticket status via My settings - My tickets, to also have a view on its progress.

    Thank you for your understanding.
    Have a good one,
    -Raul

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