Recurrent connection problem
The modem lights are all own, however, all my lan devices can't see internet and my mobile device tell me that my password is wrong.
However, it starts working again after every power reset.
Has anyone else experience anything similar ?
Sadly, the modem doesn't allow me to know anything about my connection's states.
I know for a fact that it is not the lan cable, the coaxial and Ive already tried power rebooting, but its annoying to do it every odd days, especially when it cuts when I am doing something.
Answers
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Hi @Wyllas
It seems a problem with your modem, did you already try to make a factory reset?
Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted, follow the same instructions you used when you initially installed it.
Wait 15 minutes and then redo the installation process by following the details found here : https://fizz.ca/en/faq/how-install-my-wi-fi-modem
Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
You can chat in direct
Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat
If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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It can be a hardware problem
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Hello Wyllas,
Thank you for describing your situation to us.
I have verified your situation and I can see that it was solved with the help of our colleagues via a voice call. Feel free to contact us anytime regarding any other questions about our services via this link: https://fizz.ca/en/contact-us, we are at your disposal 24/7.
I hope you have a pleasant day!
-Mihai0
