"The Planète Courrier has a very poor delivery service and customer service. There is nobody availab

Bahareh63
Bahareh63 Posts: 2 ✭✭
edited October 2023 in Internet
"The Planète Courrier has a very poor delivery service and customer service. There is nobody available to provide clear answers to my inquiries, and I am unsure about the whereabouts of my modem and when I can expect to receive it. I have also come across many negative reviews on Google. My question is, why does Fizz partner with such an unreliable company?"

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,907 ✭✭

    Hi @Bahareh63

    I was lucky, probably, I didn't get any problems. But I read people complaining about it

  • Code : 8CE6H
    Code : 8CE6H Posts: 9,027 ✭✭
    edited October 2023

    Super Bahareh63 !

    It is with your message that I understand that delivery now seems to be done by carrier (if the "line" is ok) and not necessarily with a Videotron technician. I guess it's to keep costs down. It is with returns like yours that Fizz can react to the carrier if this becomes problematic too often.

    THANK YOU. Good installation !

  • Whizz
    Whizz Posts: 23,148 admin

    Hello @Bahareh63,

    I'm sorry for the situation you have encountered.

    Our partner, Planète Courrier, have many deliveries across our subscription area which makes them the best company with which we can currently work with shipping modems, SIM cards and phones.

    We understand your situation, however, I'm sure that this is only a particular case and they're doing their best to solve each client's inquiry. I have verified your Fizz member account and I can see that the modem was delivered in the meantime.

    You can always contact them by clicking on your tracking number from your Fizz member account - My settings - Order History - See details to the order - the blue tracking number.

    I hope you have a pleasant day!

    -Mihai

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