Home internet down West island

Mz_Kurly
Mz_Kurly Posts: 7 ✭✭
edited October 2023 in Internet

Rebooted the router. Blue light

Isn't coming on. Anyone else?

Fizz status page says its fully functional.

Best Answer

  • Whizz
    Whizz Posts: 23,016 admin
    Answer ✓

    Hello Mz_Kurly,
    I am sorry for the situation encountered,
    I have verified your account and I can see that your plan is in good standing.
    Also, I verified your connection and the modem has been working for the past 30 days without interruptions.
    There are no maintenance works carried out in your area. 
    I can see that you restarted your modem on the 17th, however there are no out of norms signals registered in my tools that could impact your connection.
    A modem restart should fix any wifi issue you could experience. Disconnect the power cable from the modem's back, wait for 30 seconds then reconnect it. When the @ light on your modem is back up, you may use your internet again. 
    Furthermore, I would suggest that you disconnect your devices from the wifi, forget the wifi network on them and then reconnect each device you have on to the network. 
    Here you can see more troubleshooting steps that you can follow: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    If the connection is still not working, I would suggest that you contact our customer service team using these steps: Go on any of our FAQs, log into your Fizz account> click on the green bubble and then on the channel of communication you want.

    I thank you for your understanding and cooperation!
    Have a good day!
    -Eugen

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