New Volte while travelling
Ok so I'm currently travelling and won't be back for a few months.
Up until now I've been using my fizz sim when needed to do some online banking and pay some bills. I get bank verification codes to my number.
Now fizz says I need to get a new sim to accommodate volte. Ok, first problem.
I try to have them send my new sim to my parents' place so at least I get it. But they say they that address is out of the subscription area. Problem #2.
To top it off, the new chip will only work on certain phones? Another big problem.
So what am I supposed to do? I am travelling abroad, won't be able to do banking or get into anything my number is connected to (CRA?). I mean, this is a pretty significant impact with serious consequences.
Can anyone suggest a competitor where I can have a relative buy a chip and transfer my number?
Really serious consequences here.
Answers
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Hi
If you don't travel to USA you can wait, at this point in time I believe that only the USA switch off the 3G
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You can change your bank's phone number (Call your bank). Get the code from someone you trust. Access your bank via the website (not the app).
I know it's acrobatic but it could help you, right?
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Hello Yves C. 1243,
I'm sorry for the situation you have encountered.
Please contact us privately regarding this so we can help you and find a proper solution regarding how to manage the situation with your SIM card and the Fizz VoLTE-compatible phone.
You need real-time assistance, so please use the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
We are waiting for you there, rest assured, you will do this in no time.
I hope you have a pleasant day!
-Mihai0
