Anyone experiencing internet issue in pointe claire area

Ajaykumar
Ajaykumar Posts: 91 ✭✭
edited October 2023 in Internet

Seems like internet went down in my area but not sure where to verify for any outages

Best Answer

Answers

  • Code : 8CE6H
    Code : 8CE6H Posts: 8,949 ✭✭

    My parents don't have this problem in Pointe-Claire.

  • Whizz
    Whizz Posts: 22,937 admin

    Hello Ajaykumar,
    I'm sorry for the situation you have encountered.
    I verified your account and the plan is in good standing. The modem is online now and you should have an internet connection.
    Please electrically restart your modem, by disconnecting the power cord from the back; disconnect the coaxial cable from the back and from the coaxial outlet, wait for 20 seconds then connect them back and make sure that it is well screwed at both ends, then plug the power cable back in.
    You might have to restart your devices connected to the Wi-Fi and with the ethernet cable too.
    Verify this FAQ for more manipulations you can try yourself: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it.
    If that doesn't fix it, please download the Fizz Wi-Fi application, you have to follow this link: https://fizz.ca/en/faq/what-are-fizz-apps and download the application from one of the links provided at the end of #2 point.
    The first step for any Wi-Fi-related issues is to ensure you have run your network scan at home. If you have not yet completed the 2-minute network scan please follow the steps below to get started:
    To start troubleshooting follow these instructions:
    ►Stand next to your Modem
    ►Open the Fizz Wi-Fi application and tap the 3 dots in the top right to open the application menu
    ►Tap “Fizz support”
    ►Tap “Tools and support”
    Follow the prompts and accept all permissions until you reach the feature screen then click on Network Scan
    Allow the 2-minute Scan to complete (do NOT minimize the application and don't try to see messages/notifications). Once the scan is complete, please navigate back to this chat. We will then be able to review the scan details, pinpoint exactly what is causing your Wi-Fi issue, and resolve it as soon as possible.
    You will need real-time assistance, so please use the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
    We are waiting for you there, rest assured, you will do this in no time.
    I hope you have a pleasant day!
    -Mihai

  • Mohamed_M
    Mohamed_M Posts: 4 ✭✭
    It’s all ok with me
This discussion has been closed.

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