I’ve just paid my plan and activate my SIM card, but I can’t make any calls not texting.

GuilhermeCastro
GuilhermeCastro Posts: 2 ✭✭
edited October 2023 in My Mobile
I’ve just paid my plan and activate my SIM card, but I can’t make any calls not texting.
I’ve already upgrade my phone, turned it off more than 4x and still not working. In the website says I have no data but I have just paid for my plan with unlimited minutes, texting and 8GB.

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,118 ✭✭
    edited October 2023

    You can also try to reset your network settings (attention it will erase all your saved WiFi and Bluetooth connections) or put your phone in Airplane mode for 2 minutes.

    PS.There were some visual bugs recently related to the bonuses and data but @Whizz said the technical team is already aware.

  • Code : 8CE6H
    Code : 8CE6H Posts: 8,995 ✭✭
    https://forum.fizz.ca/en/discussion/2646024/i-ve-just-paid-my-plan-and-activate-my-sim-card-but-i-can-t-make-any-calls-not-texting

    There may be a wait time between purchase and activation. Otherwise, check with Fizz.

  • florentdk59
    florentdk59 Posts: 81 ✭✭

    Did you already have a plan with fizz without data before? Or is this all brand new? Because if you only just now switched to a plan with data, then it's a change to your phone package, and i think that it means that you need to wait for the next billing cycle to actually get the new plan. Or am i mistaken?

  • Whizz
    Whizz Posts: 23,045 admin

    Hello GuilhermeCastro,
    I am sorry for the situation encountered,
    I have verified your account and I can see that the issue was escalated to our technical team.
    The ticket is visible in your Fizz account> My settings> My tickets.
    As soon as we have news for you, we will reach out via email.
    I count on your understanding and patience!
    Have a good day!
    -Eugen 

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