I ordered 3 SIM cards for my family members and was charged for 3 but only 1 SIM card shipped.

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Jeff98
Jeff98 Posts: 2 ✭
edited October 2023 in My Mobile
How do I get my other 2 SIM cards

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,098 ✭✭
    edited October 2023 Answer ✓
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    It seems to be a recurrent problem

    You need to contact the support to get refund it or send it again


    If you need a referral code, in order to receive 25$, you can pick mine it is after jess_ or pick one from here https://forum.fizz.ca/en/discussion/2198337/this-is-the-place-for-your-referral-codes-here-and-only-here, this is for your first plan.

    If you can open 3 different account and activate a plan to each one, using the referral code or your previous plan in this way you will get 125$ at your 2nd month.


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Whizz
    Whizz Posts: 19,321 admin
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    Hello Jeff98,

    I just verified the situation on your account and I noticed that you were already in contact with our customer service representatives, and you managed to find a solution together. Please keep in touch with them and the situation will surely get resolved. 

    Cheers!
    -Sergiu

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