Activation: how long does it take to get the text message from your former service provider?

alexbeaudet93

Is this something fairly automatic or is there a longer delay? I activated my SIM tonight and still no text message from Videotron (with my former SIM card still in my phone as per instructions) after 2hours of wait.

Jess_i88b6

Hi

It after 2 hours you didn't receive the message, it seems that something went wrong

You can contact the support or try again

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Whizz

Hello alexbeaudet93,
Thank you for your question,
If you place the transfer order to Fizz and you do not receive the text message to approve the transfer from your current provider, you need to contact them.
From our end, we can't approve the transfer. 
You have to keep the SIM card from them in your phone until the transfer is approved.
More details here: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
Currently, your phone number has been successfully transfered to Fizz. 
I would advise you to test your services using the steps on this FAQ: https://fizz.ca/en/faq/how-test-my-fizz-line

Thank you for your understanding!
Have a wonderful day!
-Eugen