I’m trying to activate my SIM card but it says I’m already activated

Crystal

Sim number is ******

Whizz

Hello @Crystal,

Thank you for describing your request to us.

I have verified your account and you have to contact us via chat so we can try the Fizz SIM card change on our end.

You need real-time assistance, so please use the chat bubble located in the lower right-hand corner of the Solution Hub pages and choose the chat option. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.

I hope you have a pleasant day!

-Mihai

Jess_i88b6

Hi @Crystal

What is the exact error message?

It can be that the message is "the SIM is already used" or similar?

If this is the case, you need to wait 2 hours before try again.

Do you have a referral code in order to receive 25$, this code can be used only for the first plan in your account, if you need one, you can pick mine, after my name jess_ or you can pick one from here https://forum.fizz.ca/en/discussion/2198337/this-is-the-place-for-your-referral-codes-here-and-only-here