Problem when attempting to change address

Jörn
Jörn Posts: 1 ✭✭
edited October 2023 in My Mobile

Hello,

I try to change my address under "My plans => Manage my plan => Moving". When I type in my new address it is recognized by the autofill, but when I hit save I receive the error below.

In the manual entering my street does not show up.

What are my options to make my address change with Fizz?


Thanks a lot in advance!


image.png


Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,887 ✭✭
    edited October 2023 Answer ✓

    Hi

    What is the message? We cannot see the image



    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • uzedia
    uzedia Posts: 1,362 ✭✭

    Did you try entering the French version of your address. I noticed the other day that Fizz requires you to enter your address in a certain way. Even though my display language is English, my address appears in French with Rue... and accent for Montréal.

  • Whizz
    Whizz Posts: 23,081 admin

    Hello Jörn,
    I am sorry for the situation encountered,
    Please, contact us in private in regards to your situation  as you should not share your private information on the Forum ( phone number, address, etc).
    We will be able to help you there with your request. 
    You can use the steps Jess_i88b6  provided you with to contact us. 

    Thank you for your understanding!
    Have a great day!
    -Eugen

Categories