Phone not connecting to LTE (data not working on 3G).

britneyfan1994

Last night, my phone stopped connecting to LTE. It says it is connected to 3G—but I cannot use my data on that right now. I am technically out of my normal coverage zone (in another province), but I frequently travel for work and generally don't have issues with connecting to data in other provinces.

I reset my network settings, rebooted my phone, took my SIM out, etc. What else can I try to fix this?

Whizz

Hello britneyfan1994,
I am sorry for the situation encountered,
I have verified your account and I can see that your coverage is set to Canada.
In case you are leaving the green zone on this map: https://fizz.ca/en/coverage
You need to activate your roaming data and make sure you are connected to a Fizz-ext network.
Also, it is important that you setup the APN settings to the ones below. 
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl

Find them using these steps: Settings → Connections → Mobile networks → Access Point Names → APN
More details here: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

If the situation is not solved using these steps, then please contact us in private using the steps provided by Jess_i88b6.
Thank you for your understanding!
Have a great day!
-Eugen  

Jess_i88b6

Hi

Try to reboot the phone or put the phone in airplane mode for a minute.

Try to connect to a different provider

Android: Settings → Connections → Mobile networks → Network operators

iPhone: Settings → Operators

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

jiyingss

Sometimes you don’t need to do nothing from your side, please chat directly to Fizz for help, if the problem still exists, good luck