Conditional call forwarding not working with VoLTE SIM & VoLTE enabled phone

Jacques_Assert

I've used conditional call forwarding (forward if busy, no answer, unavailable) for the last two years. It's worked fine. It's also worked fine after I switched to a VoLTE capable SIM several months ago.

Now, unexpectedly, all call forwards have been reset to Inactive. I've tried to recreate them without success as it gives an 'unexpected error from the network' when changed through Android Call Settings, and when using * codes I get a similar error with different text.

I've seen a warning about conditional call forwarding with non-VoLTE capable phones, but the ones I'm having trouble with are all VoLTE capable and VoLTE is enabled.

In fact, on a friend's account who switched from an iPhone to Android, the forwards showed as inactive but all worked from when they were set up on the iPhone. There is something broken here, and I'd like to get a workaround.

Has anyone else had problems with (or found workarounds for) conditional call forwarding?

Whizz

Hello Jacques_Assert,

I am sorry for the situation encountered,
Please, contact us in private in order to help you with this issue. I verified the account registered to the community hub, however you only have a Home internet plan. 
We will be able to help you there, we might have to escalate the situation to our technical team. 
To use Call forwarding to other numbers than the Voicemail, you need a VoLTE SIM card and a VoLTE Certified phone ( not just a VoLTE capable phone).
Here you can find more details: https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding
And here you can find the VoLTE certified phones: https://fizz.ca/en/faq/compatible-devices

Thank you for your understanding!
Have a good day!
-Eugen 

Jess_i88b6

Hi @Jacques_Assert

You need to open a ticket, since a couple of months ago there was a problem with the iPhone

From your account  Settings > Contact forms > Submit a complaint