Why won't my texts send to a specific number?

Lectric6

I haven't been able to text my Dad for three days now. My texts got through to him fine as recently as a week ago. My texts send fine to my other contacts, I am able to receive his texts, and my calls get through to him. I am using a Google Pixel 4a that is updated, he uses an iPhone 7. I am not blocked in his contacts, and he is not blocked in mine. I tried deleting his contact and re-adding it. I tried restarting my phone and turning it off for a long period then turning it back on, he has tried all the same. He called his service provider (Bell) and they said they couldn't see anything problematic on their side.

Jess_i88b6

Hi @Lectric6

another user had/have the same problem, please contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Andrei_ref_R7VK1

The same pattern here Pixel (Fizz) to iPhone (Bell). @Whizz please take a look.

https://forum.fizz.ca/en/discussion/2645816/error-38-when-texting-certain-contacts

Whizz

Hello Lectric6,
I am sorry for the situation encountered,
Please, contact us in private in order to perform some troubleshooting steps with you to see if the issue can be resolved.
To contact us in private, you can use the steps Jess_i88b6  provided you above. 
I have verified your account and I do not see anything that would prevent you from sending messages.  
You can try some troubleshooting steps from this FAQ: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
I would recommend that you try to send a text to him directly to the number, not from the contact list.

Also, if you can swap phones with him and try to send a text, that would be a great step towards finding a solution as soon as possible.

Thank you for your understanding!
Have a good day!
-Eugen