New plan doesn't show?

Tooth
Tooth Posts: 5 ✭✭
edited October 2023 in My Mobile
Hiya: changed my plan to 20gb (beginning of September, for October), and when it was time for the plan to change, it didn't show the 20Gb at all. I contacted the support, after 4 days haven't heard from them so i contacted them again, they said the ticket was closed and that it was a technical issue, and that i have to change my plan again. But i cant change it cause the 20gb plan is technically already selected! What do i do?

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,118 ✭✭

    @Whizz could you please take a look?

  • Whizz
    Whizz Posts: 23,045 admin

    Hello Tooth  , 

    Sorry to hear about the issue.

    I verified your account and it looks like a new ticket has been opened to remedy the situation.

    We apologize for any possible inconvenience caused, but rest assured as you will be reached back via e-mail once the ticket is resolved.

    You can also track the ticket status via My settings - My tickets, to also have a view on its progress.

    Thank you for your understanding.
    Have a good one,
    -Raul

This discussion has been closed.

Categories