Double billed

bootsbailey
bootsbailey Posts: 4 ✭✭
edited October 2023 in Welcome and join

Who do I contact to rectify being

Double charged?

Thank you

Mike

Screenshot_20231005_170141_com.opera.browser.jpg
IMG_20231005_215928.jpg


Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,987 ✭✭

    Hi

    For this kind of problem only the support can help you out

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 23,455 admin

    Hello bootsbailey  ,

    Sorry to hear about the issue.

    I verified your account and saw no such charge on it ( the $45 as your plans cost a bit more ).

    Our colleagues on chat which you contacted them also stated that the card that you are asking of is not even on this specific account - so please check if you didn`t borrow it to a friend or family member.

    Thank you for your understanding.
    Have a good one,
    -Raul

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