Double billed

bootsbailey

Who do I contact to rectify being

Double charged?

Thank you

Mike

Jess_i88b6

Hi

For this kind of problem only the support can help you out

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Whizz

Hello bootsbailey  ,

Sorry to hear about the issue.

I verified your account and saw no such charge on it ( the $45 as your plans cost a bit more ).

Our colleagues on chat which you contacted them also stated that the card that you are asking of is not even on this specific account - so please check if you didn`t borrow it to a friend or family member.

Thank you for your understanding.
Have a good one,
-Raul