Issues of setting up modern

syw
syw Posts: 2 ✭✭
edited October 2023 in Internet
Have the same issue as described below:
Just received my Fizz Modern. Set up everything. However, the downstream light is flashing, and both @ and upstream light are off. There is wifi, but no internet

I tried all solutions such as rebooting, checking the connection of cables but still doesn't work:

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,907 ✭✭

    Hi

    It seems a problem with the signal? Did you activate the modem?

  • Whizz
    Whizz Posts: 23,152 admin

    Hello syw  , 

    Sorry to hear about the issues!

    From what I saw on your account a technician appointment was established by our colleagues for the 9th of October between 7:30 AM and 20:30 PM so the situation can be solved by him.

    We apologize for any inconvenience caused and here you can find details on how to prepare for the visit : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

    Thank you for your understanding.
    Have a good one,
    -Raul

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