My FIZZ internet does not work

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omk
omk Posts: 4 ✭✭
edited October 2023 in Internet
My FIZZ internet does not work. Is it because I am still connected to my previous supplier? Do I have to disconnect from VERT2 to be able to connect with Fizz? When I click to the FIZZ network default key. it immediately switches to VERT2

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,305 ✭✭
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    Hi @omk

    Can you try to turn off the device of the other provider in order to test it

  • omk
    omk Posts: 4 ✭✭
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    I already did that and still it switches to the other provider.
  • Whizz
    Whizz Posts: 20,161 admin
    edited October 2023
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    Hello omk,

    I am sorry to hear about this situation.
    Rest assured that the fact you still have another internet connection doesn't affect the connection to the Fizz internet. There can be more connections from any provider in the same time at an address without affecting the Fizz one. However make sure you plug the Fizz modem as the VERT2 modem cannot connect to Fizz internet and Fizz cannot connect to VERT2. Other than that, when you plug the modem make sure the coaxial cable is well inserted into the coaxial outlet and modem.
    In case you already did this and you still can't connect to the Fizz internet, please contact us in private from this link, as the plan is well active in our tools: https://fizz.ca/en/support

    I wish you a good day,
    -Georgian

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