My internet stopped working, how do i get help fast?

Bibek
Bibek Posts: 1 ✭✭
edited October 2023 in Internet

My Internet stopped working on the 30th of September and I contacted Fizz on the 1st October. It was working fine before, nothing changed, and suddenly I come home to no internet. I have tried contacting customer service but their response comes after 6-7 hours at a time. They asked me for my availability and I gave them, and then they scheduled a service call for a time when I was not going to available, outside of the availability I gave. Basically scheduling the service call from 7:30 am to 8:30 pm. When I asked if they could do after 12, they said there was nothing available? Firstly, how can whole day is available but moving the time a bit is not available? I have been without internet for 4 days now. I want to work with them but their response back takes hours so I can't even arrange anything. What should I do? How I get refund for the days I am without internet and might be without internet if we can't find a time that works?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,907 ✭✭
    Answer ✓

    Hi @Bibek

    Try to contact back the support, but you should use the chat


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Answers

  • Whizz
    Whizz Posts: 23,152 admin

    Hello Bibek,

    I am sorry for the situation encountered!

    I have verified your account and I can see that you are speaking with us in private in order to send you a technician to fix the issue encountered.

    To answer your question in regards to why we have available from 7:30 AM to 8:30 PM, that is a special timeframe, when the technicians are fully booked for the timeframes we usually offer 7:30-12:00, 12:00-17:00, 17:00-20:30.

    If none is disponible in our tools, we would recommend that you take the one for the whole day, as it is the soonest.


    In regards to the refund, rest assured that we will compensate you for the time without service. 

    If you want real time assistance, you always have the chat available. just follow the steps Jess_i88b6 provided you with and contact us by chat.

    You reached out to us via social media that is not a real time channel of communication and that is why there is a delay between your questions and our answers.

    Thank you for your understanding!

    Have a good day!

    -Eugen

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