I did just activate my SIM. What I'm saying is that there is no button to go to the advanced paramet

simone C. #13412
simone C. #13412 Posts: 1 ✭✭
edited October 4 in About my account

I did just activate my SIM. What I'm saying is that there is no button to go to the advanced parameters in my Manage Plans window, which has been confirmed to me as a known bug. Also, I setup the APN settings the same as described on the web page but still nothing.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 11,956 ✭✭
    Answer ✓

    Hi @simone C. #13412

    What phone are you using?

    Did you select the APN that you configured as the default one? Did you reboot the phone after?

    Do you have data in your plan?

    Are you under Fizz or Fizz Ext? Try to enable the data roaming

    Do you have a plan with data?


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Whizz
    Whizz Posts: 17,987 admin

    Hello simone C. #13412,

    I am sorry for the situation encountered,

    I have verified your account and I can see that the option is missing. That is a display issue that is currently being handled by the technical team.

    I also escalated a ticket on the matter and you can see it in your Fizz account> My settings> My tickets.

    As soon as the issue is resolved, you will be notified via email.
    In regards to your mobile data, I can see that you were able to use it. If you still can't use it, then please contact us in private, using the steps provided by Jess_i88b6. 

    I thank you for your understanding and patience!

    Have a good day!

    -Eugen

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