Landline down ?

Fromquebec

Hi, someone else have problems with landline internet ?

Just shutdown for no reason around 2pm.
Fizz status everything is fine on the website.
No way to chat with someone, I got in line for 45min without even moving.

Jess_i88b6

Hi @Fromquebec

Probably a problem in your sector

If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:

• Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.

• Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.

• Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.

• Try a factory reset the modem 

Using a small, sharp object, press the modem’s reset button for 10 seconds.

Once your modem has restarted, follow the same instructions you used when you initially installed it.

), wait 15 minutes and then redo the installation process by following the details found here :  https://fizz.ca/en/faq/how-install-my-wi-fi-modem 

Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.

Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

You can chat in direct

Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat

If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Whizz

Hello Fromquebec,
I am sorry for the situation encountered,
I have verified your connection and I can see that your services were impacted at that time by some maintenance works carried out in your area. These works lasted for approximatively 3 hours and after that, your connection was back online.
I would advise you to restart your modem by disconnecting the power cable from the back, wait for 30 seconds and then insert it back in.
I advise you to test the connection and if there issue occurs again, contact us. 
There is no other issue with your connection at this time. 
I apologize for the time you waited to get connected with an agent. There were many customers that needed help at that time, and the response time was impacted. 


To contact us, you can use the steps Jess_i88b6  provided either by chat or social media. 

I count on your understanding and patience!
Have a good day!
-Eugen