My internet deactivated

Robayn
Robayn Posts: 2 ✭✭
in Internet

My internet deactivated but it says I have 6 days left. Please advise.

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,907 ✭✭
    edited October 2023

    Hi

    6 days left for what?

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 23,152 admin

    Hello Robayn  , 

    I verified your Fizz account and I didn`t see any issue related to it as the account appears to be in good standing.

    The payment passed on the 8th of September so it`s normal that your plan shows that you have 6 days active left of this payment cycle.

    More details can be found here on how the Fizz payment cycles work : https://fizz.ca/en/faq/how-do-payment-cycles-work

    Thank you for your understanding.
    Have a good one,
    -Raul

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