Can't send message with Videotron, Error 38

Bennikoo
Bennikoo Posts: 6 ✭✭
edited October 2023 in My Mobile
Hello,

I keep recieveing error 38 sending messages. I have fund in my wallet so it shouldn't be the issue. Any one know the reason? I tried to reset the network on my phone and still not working

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,872 ✭✭
    Answer ✓

    Hi @Bennikoo

    Check this guide https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages


    The number to the SMSC is configured ok?

    Make sure your phone is correctly configured for the Short Message Service Center (SMSC).

    The number configured in your phone must be: 1-514-424-0053.

    The process can vary from one phone model to another. Here are two examples:

    Verification on Android: Applications → Touch the Messaging icon → Context Menu (the three points at the top of the screen) → Settings → More Settings → Text Messages 

    Editing on Android: Dial *#*#4636#*#* from your phone keypad → Phone Information → SMSC: Update with +15144240053  

     

    Verification on iPhone: Dial *#5005*7672# → Press the key to place the call. 

    Editing on iPhone: Dial **5005*7672*+15144240053# → Press the key to place the call.

     

    Most phones allow you to enter the ''+'' character by holding down the ''0'' key for a few seconds.

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Whizz
    Whizz Posts: 23,047 admin

    Hello Bennikoo,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you have 2 mobile plans. You have money in your wallet, however you added on one line 5$ on the 1st of October.
    Can you please, test to see if the same error occurs now?
    Also, if you get the error again, please contact us in private so we can address the issue as soon as possible.
    You may use the steps Jess_i88b6  provided you with to contact us.
    Thank you for your understanding!
    Have a good day!
    -Eugen 

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