incorrect password

Mojtaba

I just received my modem and wanted to activate it. When I found the modem'm name in available wi-fi list, I had to input the password which is the(Default Key) at the back of the modem. But it says the password is incorrect ! I tried restoring and rebooting the modem but it didn't work! the customer service also didn't help ! any suggestions?

Jess_i88b6

Hi @Mojtaba

After having resetted the modem, did you wait 15 minutes?

Also double-check the o and zero, 1 and i or L sometime these letters are confused

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Whizz

Hello Mojtaba,
I am sorry for the situation encountered,
I have verified your account and I can see that the modem is online with no issues reported in your area.
Also, I can see that you managed to connect your devices to the wifi. 
I can see that you have a password that has an l in it. It can be either an l - "L" or I - "i". You must enter the password using the 2 options and see which one is correct.

I am sorry that you had trouble with it. Everything seems to be working correctly now as you managed to setup the wifi using the Easy Connect tool. 

Here you can see the steps as well: https://fizz.ca/en/faq/how-install-my-wi-fi-modem

Thank you for your cooperation!
Have a good day!
-Eugen