my Internet always drop from yesterday

qxy

my Internet is so bad. Always cut ，cuntted more than 10times，and long time no Internet. We can not work online.

zipilgrim

Hello, unfortunately we're also just users and cannot help with a problem like this. You should contact Fizz on their support system: https://fizz.ca/en/support. Go to the webpage, scroll down until a green chat bubble pops up on the right of your screen, and explain the problem to Fizz support.

Good luck, I hope your issue is resolved soon.

Jess_i88b6

Hi @qxy

If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:

• Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.
• Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
• Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.
• Try a factory reset the modem 

Using a small, sharp object, press the modem’s reset button for 10 seconds.

Once your modem has restarted, follow the same instructions you used when you initially installed it.

Wait 15 minutes and then redo the installation process by following the details found here :  https://fizz.ca/en/faq/how-install-my-wi-fi-modem 

Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.

Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

You can chat in direct

Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat

If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Whizz

Hello qxy  , 

Sorry to hear about the issue.

From what I verified on your account it looks like the modem`s signals are quite off , so in this case, I suggest that you reach our customer service to possibly set a service call and have a technician come over and check what`s happening : https://fizz.ca/en/support

We apologize for the inconvenience, but rest assured our team will do their best to help you.

Thank you for your understanding.
Have a good one,
-Raul